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CUSTOMER SATISFACTION

Welcome to our short customer survey!

The survey only takes ca. 5 min and helps us to to better understand and implement your wishes and ideas.

We would like to hear your feedback on the following four areas:

  1. Our new website
  2. Our technical service
  3. Our sales team
  4. Our product portfolio

Thank you for taking the time to answer this survey - your feedback is very valuable to us! 

As a small thank-you, five Allgäu speciality packages from sell g'machts, each worth 25 €,  will be raffled off among all participants until 31.07.2026. Please refer to our terms and conditions to find out more!


1. Feedback on our new website with an integrated online shop

Over the past years, we worked intensely on redesigning our website. Our goal was not only to create a cleaner, more modern look, but to also increase the accessibility of technical information on our products and processes.

A key focus was the introduction of an online shop, intended to streamline the ordering process, make product selection more intuitive, and ease the identification of suitable products.

The following questions allow us to asses whether we achieved our goals – and to identify potential for improvement.

In case you already placed an order via our online shop:
2. Feedback on our technical support

Apart from providing technical information – be it on our website, within the notes of application or our book on photolithography – we value especially one thing: the personal contact with you.

Our technical team is dedicated to helping you. Whether you need support with product inquiries, process optimization or specific challenges of the daily work – we want to find solutions together with you.

In order to improve our service even more, we are interested in your opinion on the following aspects: :



(Optional: Wenn Sie bisher keinen Kontakt hatten, können Sie die Frage überspringen.)
Be it process optimization or solving technical challenges, we are always available for personal or virtual consultations, providing on-site lithography presentations, or reviewing your lithography processes together in your cleanroom.
You are interested in a technical meeting? If so, how can we contact you?
We look forward to exchanging ideas with you!
3. Feedback on our sales team

Our sales team and the ordering process play a key role in your satisfaction. That’s why we would also like to hear your thoughts on them:



4. Feedback on our product portfolio

Our goal is to provide you with a product range that meets your requirements in both quality and diversity. Thus, we would like to know how satisfied you are with our current portfolio – and whether you are missing any other products or variants.



(Please select all applicable answers from the list below)
Already
purchasing
No
need
I don't
know
Purchased
elsewhere

As a small thank-you, we will be giving away five gourmet packages from “sell g’machts”, each worth 25 Euro, among all participants on July 31, 2026.
If you would like to participate in the draw, please enter your email address below. It will be used exclusively to manage the giveaway and will be deleted afterward.

You can find more information on the draw in the Terms and conditions.


Note: Please accept the terms and conditions even when not entering the draw. You will only participate if you enter your contact details.


We highly appreciate your feedback – it helps us to continuously improve our website, services and our products.

If you have further comments, suggestions, or wishes, please do not hesitate to contact us via info@microchemicals.com.

Your MicroChemicals-Team.



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